We collect personal information either directly from the relevant individuals or indirectly from third parties. For example, an insured may not only provide us with information on them for the purpose of obtaining our services but also on other insureds that they represent. We may also obtain personal information from past insurers, witnesses to claims, healthcare workers and publicly available sources, etc.
We collect personal information to be able to provide our various services. These include, insurance broking, claims management, risk management consulting, other forms of insurance services (including underwriting and reinsurance), employee benefits, superannuation and investment advisory services.
We also use it to help develop and identify products and services that may interest clients, conduct market or customer satisfaction research, develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services.